ReferenceBusiness Profile suspension
Profile suspension due to other Google product account restriction
A Business Profile can be suspended when a Google account for another product it depends on is restricted. The page says the restricted account must be reinstated before the profile can be. Do not appeal the profile first, because appeals and content can be rejected while the profile is suspended. Reinstate the other account, then return to the profile.
At a glance
- Where it shows
- The Business Profile, which shows as suspended. The restriction is on the other Google product's account.
- What stops
- The profile stays suspended, and Google may reject content and appeals until it is reinstated.
- How serious
- High. The profile cannot be reinstated while the other account is restricted.
What it means
A Business Profile can depend on another Google product's account. When that account is restricted for a policy violation, the profile can be suspended as well. The page's words: a restriction of the non-Business Profile product account may result in suspension of the Business Profile.
The order is set by the page. The other account is reinstated first, and only then can the profile be reinstated. The profile is not necessarily the cause of the problem.
What actually triggers it
A profile that depends on another Google product's account
The suspension ties the profile to the non-Business Profile product account. A restriction on that account can reach the profile even when nothing on the profile was changed.
An appeal sent before the other account was reinstated
The page says Google may reject appeals while a profile is suspended. An appeal sent before the restricted account is reinstated can be rejected for that reason.
Fix it in this order
- Find the other Google product account the profile depends on, and read the restriction on it.
- Reinstate the restricted account first. The page says it must be reinstated before the profile can be.
- Once that account is reinstated, work through the profile's own suspension, using the Business Profile suspension page in this library.
- Add content only after the profile is reinstated. The page says content cannot be successfully contributed to a suspended profile.
If the profile stays suspended after the other account is reinstated, the page's guidance on suspended profiles applies, and that is a separate case.
When to appeal
Appeal the profile after the restricted account is reinstated, not before. The page says appeals may be rejected while the profile is suspended.
Send any content after reinstatement too, since the page says content is rejected while the profile is suspended.
Often confused with
Account restricted from Business Profile activity
A restriction on the Business Profile account itself, which the page says suspends every profile tied to that account until the account is reinstated. This page is about a restriction on another Google product's account that the profile depends on.